Terms & Conditions

John Castell – Housing Health & Compliance
Last updated: 1 December 2025

These Terms & Conditions (“Terms”) govern your use of the website johncastell.co.uk (“the Site”) and, where indicated, set out the basis on which I provide information and services.

By using this Site, you agree to these Terms. If you do not agree, you should not use the Site.

1. Who I am

The Site is operated by:

John Castell
Housing Health & Compliance Consultant
(“I”, “me”, “my”)

I provide independent advisory services to landlords and letting agents, including:

• Property Health & Compliance Reviews

• Solar PV Performance & FiT Protection Reviews

I operate primarily in Devon and Cornwall.

Contact details:
Email: john.castell@icloud.com
Website: johncastell.co.uk
 

2. Purpose of this Site (no advice)

The content on this Site is provided for general information only. It:

• Is not intended to be legal, financial, technical or professional advice, and

• Should not be relied upon as a substitute for specific advice tailored to your situation.
   

You must take your own professional advice (for example from a solicitor, accountant, engineer or other appropriate professional) before making decisions based on information on this Site or any reports I provide.
 

Nothing on this Site creates a professional advisor–client relationship between you and me. That only arises where we explicitly agree terms of engagement in writing.
 

3. Scope and limitations of my services
 

My services are advisory. Unless explicitly agreed otherwise in writing, my services:

• Do not replace statutory inspections, certificates or reports such as:

  • Gas safety checks

  • Electrical Installation Condition Reports (EICRs)

  • EPCs (Energy Performance Certificates)

  • Fire risk assessments

  • Asbestos surveys

  • Formal HHSRS assessments by a local authority

• Are based on visual, non-destructive inspections (where I visit the property) and information you provide.

• Are provided on a reasonable skill and care basis, but no inspection or report can guarantee the complete absence of defects or hazards.

For Solar PV Performance & FiT Protection Reviews:

• I do not provide regulated financial advice or run mis-selling or compensation claims.

• I do not make decisions about your eligibility for the Feed-in Tariff (FiT); final decisions rest with Ofgem and your FiT licensee.

• Any upgrade or modification decisions are your responsibility, and you must obtain confirmation from your FiT provider where necessary.
   

Further detail on scope and limitations will usually be set out in any quote or engagement letter we agree before work begins. If there is any conflict between these Terms and specific written terms we agree for a piece of work, the specific written terms will take precedence for that work.
 

4. Using this Site
 

You agree that you will:

• Use the Site lawfully and only for its intended purposes.

• Not attempt to gain unauthorised access to the Site, the server on which it is hosted, or any related systems.

• Not introduce viruses, malware or other harmful code.

• Not use the Site in any way that could damage, disable, overburden or impair it, or interfere with any other user’s use of the Site.
   

I reserve the right to suspend or restrict access to the Site, without notice, where I reasonably believe these Terms have been breached or where maintenance or security requires it.
 

5. Intellectual property
 

Unless otherwise stated:

• All content on this Site (including text, graphics, logos, photos and layout) is owned by me or used under licence.

• You may view, download and print pages from the Site for your own personal or internal business use.

You must not, without my prior written consent:

• Copy, reproduce or distribute substantial parts of the Site or its content;

• Use any content for commercial purposes;

• Remove any copyright or proprietary notices;

• Claim or imply ownership of any content.
   

6. Accuracy and availability of the Site
 

I try to keep the information on this Site accurate and up to date, but:

• I do not guarantee that the content is complete, accurate or current at all times.

• I may update, change, suspend or withdraw any part of the Site without notice.

Use of information from this Site is at your own risk, and you are responsible for verifying any information that is important to your decisions.
 

7. Links to other websites
 

This Site may include links to third-party websites or resources. These links are provided for convenience only.

I have no control over, and am not responsible or liable for:

• The content of those websites;

• The accuracy, security or availability of those resources;

• Any loss or damage arising from your use of them.

You should review the terms and privacy policies of any third-party sites you visit.
 

8. Privacy and cookies
 

Your use of this Site is also governed by my Privacy Policy, which explains:

• How I collect, use and protect personal data;

• Your rights under UK data protection law;

• How cookies and similar technologies may be used.

You can read the Privacy Policy here:  Privacy Policy page

By using this Site, you acknowledge that you have been given the opportunity to review the Privacy Policy.
 

9. Enquiries, bookings and payment (online contact)
 

Contact forms and email links on this Site are provided so you can:

• Make general enquiries

• Request more information

• Discuss potential services

Submitting a form or sending an email does not create a contract between us.

A binding agreement for services only arises when:

1. We agree the scope of work, fees and any special terms, and

2. You confirm your acceptance (for example by email, signing a document, or paying an agreed fee).

Unless we agree otherwise in writing:

• Fees will be quoted before work is undertaken.

• Payment terms will be specified in the quote or invoice.

• You are responsible for any bank charges or other fees associated with payment.

Cancellation rights and any applicable refund policies for booked work will be set out in the specific terms provided with your quote or engagement email.
 

10. Limitation of liability
 

Nothing in these Terms excludes or limits my liability for:

• Death or personal injury caused by my negligence;

• Fraud or fraudulent misrepresentation;

• Any other liability which cannot be excluded or limited under applicable law.

Subject to the above:

• I will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of savings, loss of data or loss of goodwill arising from your use of this Site or reliance on its content.

• To the fullest extent permitted by law, my total liability to you in connection with your use of this Site shall be limited to £1.

Any separate contract for services may contain its own limitation of liability clause, which will apply to that work and may differ from the above.

You remain responsible for:

• Obtaining appropriate professional advice where necessary;

• Complying with your own legal obligations as a landlord, agent or property owner;

• Decisions you make based on information from this Site or any reports I provide.
   

11. No guarantee of outcomes
 

While I will use reasonable skill and care in providing services:

• I do not guarantee any specific commercial, legal, financial or regulatory outcome.

• Compliance decisions by local authorities, courts, insurers, FiT licensees or other bodies are outside my control.

• My reports represent a professional opinion based on the information available at the time, not a guarantee that no issues will arise in future.
   

12. Changes to these Terms
 

I may update these Terms from time to time. The “Last updated” date at the top of this page shows when they were last revised.

If you continue to use the Site after changes have been made, you will be deemed to have accepted the updated Terms.
 

13. Governing law and jurisdiction
 

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by English law.

You and I both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes.
 

14. Contact

If you have any questions about these Terms or how they apply to you, please contact:

John Castell
Housing Health & Compliance Consultant
Email: see above
Website: johncastell.co.uk